How can I contact you?

Please refer to our Contact Us page.

Do you have showrooms?

Yes, we have a store in Sterling VA with hopes of having more in the near future. For address and store hours please refer to our Contact Us page.

Which methods of payment do you accept?

We accept Visa, Master Card, American Express, Discover Card, Paypal and Google Checkout.

What is the exact shipping cost for this rug?

All rugs shipped within the continental United States are at no charge.

Which company do you use for shipping?

We use FedEx for the shipment of our products. We are unable to ship to a P.O. Box. All items are shipped without the need of a signature upon delivery, if you want us to deliver the items with a signature required  then you need to email us and tell us. Please note we are not responsible for any lost or stolen merchandize if FedEx shows they have delivered the items .

Can I combine the shipment of my order if I buy more than one rug, or pay a smaller shipping price since the rugs are coming to the same address?

All ground shipments are free of charge on the Online Store section of RugHome.

How long does it take for delivery?

Ground delivery usually takes between 2 to 6 business days from the time of shipment.

Can I track my shipment online?

Once your rug is shipped, RugHome will provide you with an online tracking number.

Is the rug I purchased insured?

All rugs are insured during the delivery period. If a rug is delivered to you damaged or is lost during the shipping period you will receive a refund. If you wish to return a rug for any reason, please see Terms and Conditions.

Will the rug I see displayed on the website be the particular rug that is shipped to me?

All rugs with the exception of the program rugs are the same as seen on the website and that is the rug that will be shipped out to you.

How accurate are the images?

RugHome makes every effort to match the images as closely as possible to the actual colors. All pictures have been photographed in our studio by our team of professional photographers. However, it is not a perfect process and colors may vary slightly depending on your monitor's settings.

What materials are used in the construction of your rugs?

Most Persian and Oriental rugs are carefully constructed of cotton, silk and wool. Some Machine Made rugs are made with Wool and Heat Set Poly Propylene. The precise materials used in construction of each rug are listed on the details page of each rug.

Do you sell under-padding for rugs as well?

Yes, we do sell under-padding for our rugs and they are available under the Rug Paddings section on our website.

What are the benefits of using under-padding?

Under-padding has many benefits. It holds the rug securely in place to prevent slipping, adds cushioning and luxury, and allows for easier vacuuming. Under-padding also prevents pile crush, protects rugs from the effects of sharp objects like heels, and generally extends the life of your rugs. Its use is highly recommended. For more information on under padding please see the Rug Tutorial page and also the detailed descriptions of each type of padding.

When I opened my rug there were slight folds and creases. Is this normal?

Yes, it is completely normal. In order to protect your rug from damage during shipping, it is folded and rolled into the smallest possible package. Although this may result in slight folds and creases, these normally disappear within a week or so of normal use.

Do you have Certificate of Authentication for your rugs?

No, we do not have a Certificate of Authenticity for the rugs. However, we can have the rug appraised for you and send you an appraisal certificate for a $35 fee.

Returns

See Terms and Conditions.

Damage

If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. If the contents of the package are damaged due to shipping process, make sure to document that on the shipping manifest. Damage due to shipping must be reported within 3 business days of receipt of rug to RugHome. See Terms and Conditions

Sales Tax

There is no sales tax charged on rugs shipped unless they are shipped to Virginia. There is a 5% sales tax charged for the state of Virginia.

Privacy Policy

Please refer to our Privacy Policy for information on how we protect your privacy.